Terms and Conditions - Nuvela Care
Welcome to the Nuvela Care website. By accessing and using our site, you agree to comply with these terms and conditions of sale. Please read them carefully before placing any order.
1. General Information
1.1 Website Publisher / Seller
The website https://nuvela-care.com is operated by Digital-Boost , owner of the Nuvela Care brand, a sole proprietorship represented by Mrs. Fabienne Bicaba , registered with the RCS of Meaux under number 923 891 113 .
(The company's registered address will be provided in the legal notices once the registration process is complete.)
1.2 Scope
These general terms and conditions of sale apply to all orders placed on the website https://nuvela-care.com.
1.3 Acceptance
Any order placed on the site implies full and complete acceptance of these general terms and conditions of sale.
2. Products
2.1 Description
The products offered are described as accurately as possible. Minor variations may exist, however, particularly related to visual presentation.
2.2 Compliance
The products marketed by Nuvela Care comply with current European regulations applicable to cosmetic products.
3. Orders
3.1 Validation
All orders imply acceptance of the prices and descriptions of the products.
3.2 Refus
Nuvela Care reserves the right to refuse or cancel any order for legitimate reasons (payment problem, stock shortage, suspicion of fraud, etc.).
4. Price and Payment
4.1 Price
Prices are shown in euros (€), inclusive of all taxes (TTC), excluding delivery charges.
4.2 Delivery
Delivery costs are specified during order confirmation.
4.3 Payment
Payment is made online via the methods offered on the site (credit card, PayPal or any other method available at the time of ordering).
5. Delivery
5.1 Deadlines
Delivery times are provided when the order is placed:
- Metropolitan France : 3 to 5 business days
- Europe and Overseas Territories : 5 to 7 business days
- International : depending on the destination
5.2 Responsibility
Nuvela Care cannot be held responsible for delays due to circumstances beyond its control (carrier, customs, force majeure).
5.3 International Delivery – Taxes and Customs
For deliveries outside the European Union, customs duties and import taxes are calculated automatically at checkout where applicable. Nuvela Care cannot be held responsible for any local regulations specific to the destination country.
6. Right of withdrawal and returns
6.1 Right of withdrawal – exception for cosmetic products
In accordance with Article L221-28 of the Consumer Code , the right of withdrawal cannot be exercised for cosmetic products unsealed after delivery , for reasons of hygiene and health protection.
6.2 Defective or damaged products
In the event of a defective or damaged product upon receipt, the customer is invited to contact Nuvela Care at the following address: contact@nuvela-care.com.
6.3 Processing and reimbursement
After validation of the request, a refund or replacement may be offered.
The refund is made within 5 working days , depending on the processing times of the bank and the payment terminal used, via the original payment method.
7. Product Responsibility and Use
Nuvela Care products should be used according to the instructions provided.
It is recommended to perform a preliminary skin test before any use.
Nuvela Care cannot be held responsible for misuse of products or use not in accordance with recommendations.
8. Intellectual Property
All elements present on the site (texts, visuals, logos, trademarks, content) are protected by intellectual property rights.
Any reproduction, in whole or in part, without written permission is strictly prohibited.
9. Personal Data
Nuvela Care is committed to protecting the personal data of its customers in accordance with applicable regulations.
The methods of data processing are detailed in the privacy policy available on the website.
10. Amendment to the General Terms and Conditions of Sale
Nuvela Care reserves the right to modify these terms and conditions at any time.
The applicable terms and conditions are those in effect on the date of the order.
11. Contact
For any questions relating to these terms and conditions of sale, you can contact us at the following address: contactnuvela@gmail.com
